Q&A with Monthly Department Manager, Patrick Clarke.

1 min read

In an era where consumer preferences shape business success, the ability to anticipate and meet individualized requirements underscores the importance of adaptability—and the same holds true for parking. Understanding and catering to unique customer needs has become a paramount consideration for parking facility owners and managers. Recognizing and adapting to this not only ensures customer satisfaction but also positions parking facilities as progressive and customer-centric establishments.

In this interview with Patrick Clarke, Monthly Department Manager at Precise ͵ÅÄ͵¿ú, we delve into how ±õ±Ê´¡¸é°äâ„¢ utilizes site-specific operating procedures and escalation matrixes to deliver unique support for our clients.

Q. Does Precise ͵ÅÄ͵¿ú’s Interactive Parking Assistance and Response Centre (IPARC) Follow My Unique Operating Procedures and Escalation Matrix?

A.Precise ͵ÅÄ͵¿ú’s Interactive Parking Assistance and Response Centre – IPARC is trained to follow site-specific standard operating procedures and has instant access to a live central management system that outlines standard customer responses and guidelines. This provides our customer care representatives with the best guide to better assist customers and other parking facility needs.

 Want to learn more? Watch the full Q&A below!