Company Description:
As Canada’s parking and mobility industry leader, Precise ͵ÅÄ͵¿ú is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.  

Precise ͵ÅÄ͵¿ú manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

Reporting to the Site Manager, the customer service associate will be responsible for day to day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.

Location: 1000 Portage Parkway Vaughan, Ontario

Employment: Full-time (Monday-Friday)

Hours: 2:00 PM -10:00 PM

Compensation: $17 per hour

Job Responsibilities and Duties:

• Interact and assist customers via intercom or telephone.

• Identify emergency and non-emergency situations on site.

• Remotely access Parking control system to troubleshoot and provide level-1 customer support.

• Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.

• Engage with clients in a friendly and professional manner while actively listening to their concerns

• Offer support and solutions to customers in accordance with the company's customer service policies

• Other duties as assigned

Mandatory Skills:

• Demonstrated ability to solve complex problems

• Excellent technical communication skills: ability to explain complex solutions and processes clearly to others

• Collaborative and demonstrates strong interpersonal skills

• Self-managed while accurately following instructions

• Excellent customer service skills

• Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)

• Positive attitude and empathy for clients

• Solid problem solving and decision-making skills

• Strong team player with the ability to develop and maintain relationships with internal and external customers

• Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments

Mandatory Qualifications:

• High School Graduate or higher education

• Basic Computer skills – Windows, MS Office

• Customer service experience, inclusive attitude and openness to diversity, is an asset

• Valid driver's license and vehicle preferred.

Hiring Contact: 

Please submit your resume with a minimum of two references to Craig Williams at 100npp@precisebi.com

---

Precise ͵ÅÄ͵¿ú is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.